Monday, May 23, 2022
Focus on the big picture

Where Online Returns Really End Up And What Amazon Is Doing About It

CNBC, 28 Jan 2022
From free returns to box-free drop-off, sending back an online order has never been easier. But the the rise in returns has created a huge, wasteful problem, generating 5.8 billion pounds of landfill waste each year.

Amazon has received mounting criticism over the destruction of millions of items and now says it’s working toward a goal of zero product disposal, with new programs to refurbish, resell, and liquidate returns. Still, the multi-leg reverse logistics journey generates 16 million metric tons of carbon dioxide emissions each year, according to returns solution provider Optoro.

UPS predicts a 10% increase in returns this holiday season, and fraudulent returns are up more than 10%. And sellers tell CNBC they dispose of about a third of returns. We bring you the truth behind what really happens to the growing number of online returns.

» Subscribe to CNBC:
» Subscribe to CNBC TV:
» Subscribe to CNBC Classic:

About CNBC: From 'Wall Street' to 'Main Street' to award winning original documentaries and Reality TV series, CNBC has you covered. Experience special sneak peeks of your favorite shows, exclusive video and more.

Connect with CNBC News Online
Get the latest news:
Follow CNBC on LinkedIn:
Follow CNBC News on Facebook:
Follow CNBC News on Twitter:
Follow CNBC News on Instagram:


Where Online Returns Really End Up And What Amazon Is Doing About It
Related Articles